Sylnovia developed a complete home service management software for Mistri Vai, enabling online booking for AC, plumbing, electrical, CCTV, and more. It automates technician scheduling, tracks services in real time, manages customer communication, provides reporting and analytics, and supports multi-city operations in Bangladesh, helping Mistri Vai improve efficiency, maintain service quality, and scale their business.
Mistri Vai faced significant operational challenges while managing a wide range of home and construction services, including AC repair, plumbing, electrical work, CCTV installation, tank cleaning, and more. The manual booking and scheduling process caused frequent delays, double bookings, and miscommunication between customers and technicians. Tracking technician availability and assigning tasks efficiently was time-consuming, leading to reduced productivity. Managing service requests from multiple locations in Dhaka and other cities in Bangladesh made it difficult to maintain consistent service quality. Additionally, the company lacked a centralized system for customer management, service tracking, and reporting, which limited their ability to make data-driven decisions and scale the business effectively.
To address Mistri Vai’s operational challenges, Sylnovia developed a custom home service management software for their business needs. The platform allows customers to easily book home repair and maintenance services online, covering categories like AC repair, plumbing, electrical work, CCTV installation, tank cleaning, and more.
The system automates technician assignment and scheduling based on availability, location, and skill set, ensuring faster response times and minimizing delays. Service requests can be tracked in real time, providing transparency for both customers and management.
The software also includes a centralized customer management system, enabling Mistri Vai to maintain detailed customer profiles, track service history, and manage communications efficiently. Built-in reporting and analytics tools allow the company to monitor performance, identify bottlenecks, and make informed, data-driven decisions.
Additionally, the platform supports multi-location operations across Dhaka and other cities in Bangladesh, helping Mistri Vai scale their services while maintaining consistent quality. By digitizing the entire workflow, the software significantly improved operational efficiency, reduced errors, and enhanced overall customer satisfaction.
The custom software developed by Sylnovia transformed Mistri Vai’s operations. It significantly improved operational efficiency by automating bookings, technician assignments, and service tracking. The platform reduced delays, errors, and miscommunication, leading to faster response times and higher customer satisfaction. With a centralized system for customer management and reporting, Mistri Vai can now make data-driven decisions and monitor performance across multiple locations in Dhaka and other cities in Bangladesh. Overall, the software enabled Mistri Vai to scale their home and construction services, maintain consistent service quality, and provide a seamless experience for customers and staff alike.